Legal notice

Last updated: June 2026


Business Information

Legal Name: M/S Hillwood Coffee Roasters

Type: Partnership Firm

Registered Address: House No. 2, Colony Bazer, Uper Lane, Binowa Nagar, Guwahati – 781018, Assam

GST Identification Number: 18AATFH2359G1ZZ

Website: www.hillwoodcoffee.com

Email: hello@hillwoodcoffee.com


Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, we have designated a Grievance Officer to address consumer complaints and concerns.


Name: Souvik Dey

Designation: Partner, Hillwood Coffee Roasters

Email: hello@hillwoodcoffee.com

Address: House No. 2, Colony Bazer, Uper Lane, Binowa Nagar, Guwahati – 781018, Assam


Complaints addressed to the Grievance Officer will be acknowledged within 48 hours of receipt and resolved within 1 month from the date of receipt, in accordance with applicable law.


How to Raise a Complaint

If you have a complaint regarding an order, product quality, or any aspect of your experience with hillwood., you may contact us through any of the following:

  • Email: hello@hillwoodcoffee.com

  • Contact form: www.hillwoodcoffee.com (via the contact section)


Please include your order number, date of purchase, and a brief description of your concern. We will respond within 48 hours.


If your grievance is not resolved to your satisfaction, you may escalate the matter to the National Consumer Helpline (NCH) at 1800-11-4000 or file a complaint on the e-Daakhil portal at edaakhil.nic.in.


Product Information

All products sold on this website are manufactured and roasted in India. Roast 001 is a single-origin Robusta coffee sourced from Pynursla, East Khasi Hills, Meghalaya, and roasted in Guwahati, Assam.

FSSAI Number: 10326999000141


Intellectual Property

The hillwood. name, wordmark, logo, and all content on this website are the intellectual property of M/S Hillwood Coffee Roasters. Unauthorised reproduction, distribution, or use is prohibited.


Governing Law and Jurisdiction

This Legal Notice and any disputes arising from the use of this website shall be governed by the laws of India. The courts at Guwahati, Assam shall have exclusive jurisdiction.


Contact

M/S Hillwood Coffee Roasters

House No. 2, Colony Bazer, Uper Lane, Binowa Nagar, Guwahati – 781018, Assam

Email: hello@hillwoodcoffee.com