Shipping policy
Last updated: June 2026
Where We Ship
We currently ship across India. All orders are dispatched from Guwahati, Assam or Gurgaon, Haryana
Dispatch Timeline
All coffee is roasted to order in small batches. Orders are dispatched within 2 business days of roasting.
Orders placed Monday through Saturday are processed the same or next business day. Orders placed on Sunday are processed the following Monday.
Delivery Timelines
Estimated delivery times after dispatch:
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Guwahati and Assam: 1–3 business days
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Northeast India: 3–6 business days
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Rest of India: 4–7 business days
These are estimates based on standard courier performance. Actual delivery may vary due to logistics conditions, local holidays, or events outside our control.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location.
Tracking
Once your order is dispatched, you will receive a tracking link via email. If you do not receive a tracking update within 3 business days of placing your order, write to us at:
hello@hillwoodcoffee.com
Delays and Non-Delivery
We use third-party courier partners and cannot directly control delivery timelines once a parcel is handed over. However, if your order has not arrived within 10 business days of dispatch, please contact us and we will investigate and arrange a replacement or refund as appropriate.
We are not liable for delays caused by incorrect or incomplete addresses provided at checkout. Please ensure your delivery address is accurate before confirming your order.
Damaged Parcels
If your order arrives in a damaged or tampered condition, please photograph the packaging and product immediately and write to us at hello@hillwoodcoffee.com within 48 hours of delivery. We will arrange a replacement or refund after review.
Contact
For shipping queries, write to hello@hillwoodcoffee.com.
M/S Hillwood Coffee Roasters
House No. 2, Colony Bazer, Uper Lane, Binowa Nagar, Guwahati – 781018, Assam